Refund Policy
Realzent operates on a strict no-refund basis for subscription fees once paid. This page explains why, and the limited circumstances in which a refund may nonetheless be considered. Before subscribing, please use the 14-day free trial to evaluate the Service.
1. General rule, no refunds
Subscription fees, top-up charges, and one-time add-on payments to Realzent are non-refundable, whether paid monthly or annually, partially used or unused, cancelled mid-cycle, or otherwise. Once a payment is captured by our payment gateway (Razorpay), it cannot be reversed except in the limited circumstances described in Section 3.
2. Why we have a no-refund policy
- We offer a 14-day free trial on all plans, with no card required at signup, so you can fully evaluate the Service before paying.
- Plan inclusions, limits, and feature lists are published transparently on our Pricing page.
- Once you pay, certain costs (third-party AI tokens, WhatsApp Business message fees, SMS charges, payment-gateway commissions, GST) are immediately incurred on our side and cannot be unwound.
- A clear no-refund policy keeps our pricing low and predictable for everyone.
3. Limited exceptions
We will consider a refund only in the following exceptional cases:
| Scenario | What we offer |
|---|---|
| Duplicate or accidental charge, the payment gateway charged you twice for the same plan / cycle. | Full refund of the duplicate charge. |
| Charge after cancellation, you cancelled before the renewal date but were still charged due to a technical error on our side. | Full refund of the erroneously billed cycle. |
| Material service failure, the Service was substantially unavailable for more than 72 continuous hours due to our fault (excluding scheduled maintenance, force majeure, or third-party outages), and you were unable to use a paid feature you specifically depend on. | Pro-rated credit or refund for the affected period, at our discretion. |
| Fraudulent or unauthorised charge, your card was used without your authorisation to subscribe to Realzent. | Refund after investigation and verification. |
4. How to request a refund
- Write to our Grievance Officer at [email protected] with subject “Refund Request, Realzent”, within 7 calendar days of the disputed charge.
- Include: your registered email, business name, invoice number(s), transaction date(s), and a clear description of the issue.
- We will acknowledge within 72 hours and investigate. Approved refunds are processed via Razorpay to the same payment method within 7–14 business days. Bank-side credit may take longer to reflect.
5. Cancellation vs refund
Cancelling your subscription stops future renewals, it does not refund payments already made. See the Cancellation Policy for how to cancel and what happens after.
6. Chargebacks
If you initiate a chargeback or payment-dispute claim with your bank or card issuer without first contacting our Grievance Officer, we reserve the right to suspend your Account pending resolution. We may share the contact-form / email evidence with the bank to defend the chargeback.
7. Free trial
The 14-day free trial is not a paid product; no refund is applicable because no payment is made during the trial.
8. Statutory rights
Nothing in this Refund Policy limits any statutory right you have as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian law.
9. Grievance Officer
Grievance Officer
- Name
- Mr. Subesh Kumar
- [email protected]
- Phone
- +91 9911202099
Read next: Cancellation Policy · Terms of Service