Question 1

Does the builder cooperate with the snag list?

Accepted Answer

They have to. The PDF Realzent generates cites RERA Section 14(3), which obliges the promoter to rectify structural defects within 30 days of notification. State RERA complaints that include this exact format have a strong track record of forcing action.

Question 2

What if the builder has already delayed possession?

Accepted Answer

The timeline still works, you track the broken promises alongside the current estimate. For escalation, Realzent generates a RERA complaint draft with the specific sections (Section 18 for refund, Section 19 for compensation) pre-filled.

Question 3

Do I need the buyer's permission to track them?

Accepted Answer

Yes, same consent you already took in your brokerage agreement covers post-sale follow-up. Add one line to your agreement template, "Broker shall provide post-sale follow-up through handover," which Realzent includes by default.

Question 4

How is this different from a reminder app?

Accepted Answer

A reminder app tells you dates. Realzent connects dates to the deal (payment plan, buyer name, project), knows what each milestone needs (OC, snag list, handover kit), and gives you the right template at the right moment.